Being able to get in touch with your shared website hosting supplier whenever you have any type of questions or experience any difficulties is important and how quickly they'll respond and react can be essential, particularly if your site is business-oriented, as more downtime can often mean losing potential clients. The support solutions are usually a way to recognize actual providers from resellers. The second usually respond only to email messages or support tickets and you'll have to wait for a whole day or even more in order to receive a response. If your problem calls for several replies, you'll end up losing a few days to have a problem fixed. When you use the services of a legitimate and reputable website hosting company, you'll be able to get in touch with the support anytime and receive a prompt response whatever the issue or the question is - customer, pre-sales or tech one.
24/7 Customer Support in Shared Website Hosting
The customer and tech support services for all our shared website hosting plans are twenty-four-seven, therefore you can forget all about waiting for a couple of days to get assistance. If you are not our client yet, you can give us a call, chat with an agent or send an e-mail. In case you currently have an account, you're able to open a support ticket on top of the other three methods of communication. You can pick the most suitable way to contact us depending on what your location is or what kind of device you're using. We can assist you for almost any webhosting-related question that you may have or issue that you could experience and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you may open a support ticket, but even then the max reply time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Servers
We're aware how essential it is to receive prompt help, especially when your web site is not running effectively for whatever reason. All of our semi-dedicated servers come with 24/7 customer and tech support, therefore if anything comes up, you are able to use various ways to contact us - phone line with a couple of local numbers worldwide, live chat, email messages and tickets. The first two options are for billing, pre-sales and general matters, which means that if you don't have an account yet, for example, you are able to receive more information for our solutions, or we can help you with simpler technical problems. The next two options are for strictly technical matters or anything which is more time-consuming due to the fact that it's much easier to follow the conversation between you and our tech support crew. The warranted max answer time for them is merely an hour, the typical one - 15-20 min, therefore you won't have to wait for a whole day in order to receive assistance like you may need to do when using the services of other service providers.
24/7 Customer Support in VPS Servers
In case you get a VPS server from us, you can use several different methods of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general issues, we now have a couple of local phone numbers in the USA, Great Britain and Australia plus a live chat service. When you are an active customer and you need help with a technical issue that requires more time to investigate or resolve, you'll be able to open a support ticket from your billing account or you will be able to send an email and we'll handle the trouble and send you a reply within 1 hour. The response time is warranted 24/7, including holidays and weekends, however for the vast majority of problems it takes a maximum of 30 mins to receive support. The support service covers your VPS and all pre-installed software it features, so if you need help with third-party apps, you will be able to check the additional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Servers
If you get a dedicated server through our company, you can get in touch with us anytime using various channels and the max time that you'll need to wait for a reply is up to one hour, which means that you can forget about waiting a whole day. Our customer and technical support service is present 24/7 no matter if it is a weekend or a holiday and we can support you with anything related to the apps which are pre-installed on your server. To contact us about a technical matter, you will be able to open a ticket from the Help section of your billing Control Panel or you can send us an email message. If you have any kind of general questions or you'd like to find out about our solutions before you order, you can also take advantage of our live chat or you can call one of the local numbers that we have in several countries around the world. In the event that you'd like to have help with third-party software that you can't deploy or manage efficiently, you're able to add the Managed Services upgrade to your current plan and our system administrators will assist you.