Even though the hosting service offered by the different companies is de facto identical, each provider has got a personalized platform with its own modifications and ways to accomplish given tasks. In such a case, a detailed knowledge base would be exceptionally helpful both for persons with zero past experience and for technically savvy users who will ultimately learn how given procedures are accomplished, but will waste valuable time in the process. The aim of such a knowledge base is to help make the hosting service fast and simple to use, saving users both time and energy. The outcome is more pleased clients, since they can quickly find the information they’re looking for, and significantly less work for the help desk support team representatives, because usually most of the queries and issues that customers have got are already enumerated in the knowledge base. Provided that the articles themselves are written well and encompass more topics, you will be able to learn more not only about your account, but also about the web hosting service in general.
Extensive Online Documentation in Shared Website Hosting
If you have purchased your first shared website hosting package from our company or have transferred your website over to us, you’ll become used to our platform and our in-house created Hepsia hosting Control Panel in no time as we have compiled a comprehensive web-based knowledge base where you can find all the info that you may ever need – both general info regarding the service as a whole and more specific info about the different functions that you can make use of and the issues that you could encounter. The articles themselves are available in 2 locations. The entire article collection can be accessed through the Help section of the Control Panel. You can access articles that are dedicated to the different functions in each and every section of the Control Panel too. You can find out how to do practically everything, from enabling an .htaccess configuration file to administering an electronic mailing list, and all the articles feature in-depth instructions, so you’ll never get disoriented because of an unclear text. Naturally, in case you chance upon a more specific obstacle and you’re unable to find a solution in our knowledge base, you can contact our customer service team representatives 24/7/365.
Extensive Online Documentation in Semi-dedicated Servers
Our semi-dedicated servers feature a comprehensive online article archive where you can find any info that you may require about our hosting services or about the Hepsia hosting Control Panel that we use. We have compiled it on the basis of the feedback that we’ve received from our clients throughout the years and, as a consequence, our articles deal with particular problems that you could experience and offer the most efficient way to repair them, for instance getting a 500 Internal Server Error message or not being able to send e-mail messages from your PC although you have the correct outgoing mail server settings. The articles are available in every single Control Panel section and you can check them whenever you want. They can help you improve your knowledge not only about our platform, but also about the web hosting field as a whole, as they offer elaborate guides and general info such as what file permissions or cron jobs are.