If you’ve bought a hosting package and you have certain questions with regard to a given feature/function, or if you’ve faced a certain complication and you require help, you should be able to get in touch with the respective client care team. All web hosts use a ticketing system regardless of whether they offer other ways of contacting them aside from it or not, due to the fact that the best way to tackle a problem most often is to send a ticket. This model of communication makes the responses exchanged by both parties simple to track and allows the client care staff representatives to escalate the issue in the event that, for instance, a system administrator must step in. Most often, the ticketing system is not directly connected to the hosting space and is part of the billing account, so you’ll have to have no less than two separate accounts to touch base with the customer support staff and to actually manage the hosting space. Constantly switching between the accounts can be a headache, not to mention the fact that it requires a very long period of time for the vast majority of web hosting companies to reply to the ticket requests themselves.
Integrated Ticketing System in Shared Website Hosting
Our shared website hosting come with an integrated support ticket system, which is an indivisible part of our custom-created Hepsia hosting Control Panel. In stark contrast with other analogous tools, Hepsia will permit you to manage everything associated with the hosting service itself in the very same place – invoices, website files, emails, support tickets, etc., eliminating the necessity to sign in and out of different interfaces. In the event that you have any pre-sales or technical questions or any problems, you can send a ticket with just several clicks of the mouse without needing to log out of your Control Panel. In the meantime, you can choose a category and our system will present you with a number of articles, which will provide you with more information and which may help you resolve any particular issue even before you submit a ticket. We guarantee a response time of maximum one hour, even if it is a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Servers
In case you have opened a semi-dedicated server account with us and you would like to touch base with our help desk support team members, you’ll be able to open a ticket directly from your Hepsia hosting Control Panel instead of going through an entirely different help desk support platform like you’ll have to do with the majority of web hosting companies out there. Our integrated trouble ticket system will enable you to open a new ticket effortlessly and to go through older tickets using a clever search filter. Besides, you’ll be able to read the relevant knowledge base articles that our system will present to you in accordance with the problem category that you pick for your new ticket. You can perform all of the aforementioned things without signing out of your Hepsia Control Panel at any moment, which implies that if you chance upon any issue or have an inquiry, you can get in touch with our support engineers and solve the particular issue in less than 1 hour using one platform.