A live chat is among the many methods of communication provided by some website hosting companies as a part of their support services. Determined by the supplier, the chat is used for billing, pre-sales and/or technical assistance. This way of communication is quicker as compared to a support ticket and it makes it much less likely to misunderstand or misspell anything in comparison to a call with an agent. Furthermore, if the trouble that you have needs some time to be investigated and taken care of, you will be able to do something different in the meantime rather than just waiting, like you would have to do when you call. You can also employ a live chat support service free of cost provided that you have web access even if your web hosting provider is located in a different country and they do not have a local telephone number you can call.
Live Chat Support in Shared Website Hosting
As we believe that a lot of problems are usually resolved when you talk with a live person, we supply a live chat service for all our prospective and current customers. Our chat is available every day and our support representatives can assist you with a variety of questions and problems. In case you are not our customer yet, you are able to find out more about our shared website hosting packages and the web hosting environment in general so as to be certain that your websites will run properly on our servers. In case you already have an account and you have some questions or you encounter any kind of issues with any of our services, you'll be able to get in touch with us through our live chat and we will provide you with the required info or assist you to troubleshoot the issue. You'll need to open a trouble ticket for specific problems that need more time or the assistance of a sysadmin, still for numerous common problems you will get help right away.
Live Chat Support in Semi-dedicated Servers
The live chat support service that we provide is accessible every single day, even on weekends and holidays. It is the best way to find out more details about our semi-dedicated servers in case you don't have an account yet or to have an issue resolved in case you're a client and our customer care representatives will help you live no matter what time of the day you join our chat. If you wonder which package is more suitable for your sites, if you need advice whether you should acquire a specific upgrade and how to obtain it or if you have difficulties setting up an email account on your computer system, you are able to get in touch with us and we'll provide you with the necessary information straight away. Our live chat is available even after our phone lines are off for the day, which means that if you have an account with us, you can be sure that you will always get instant help with any question or issue that pops up.