One-Hour Response Guarantee
Want to know more about the 1-hour response time guarantee and how you could benefit from it in your capacity as customer?
If you have a site, a problem could always occur and it doesn’t necessarily need to be connected with the hosting service. For example, something may go wrong when you bring a script up to date or some important content might be edited or erased by mistake. Regardless of what the nature of the problem might be, you will need to touch base with the support staff and ask them to restore a backup or to assist you in dealing with the problem that you’re having. How quickly they’ll do that will predetermine the interval of time that your sites will be unavailable. For given sites such as community portals or e-commerce portals, a recurrent inaccessibility often means lost customers and cash. That is why, it’s extremely important that you use the services of a web hosting company that provides not only a very good help desk support service, but also a timely one.
One-Hour Response Guarantee in Shared Website Hosting
With a shared website hosting
from us, you can just forget about waiting around for hours, or even one whole day, to obtain a reply to a tech support ticket or an e-mail. Regardless of when you touch base with us, we’ll get back to you within maximum 1 hour with any technical or sales enquiries you might have. As a matter of fact, our actual reply time rarely exceeds twenty-thirty minutes. As we’re working 24x7, you’ll always get assistance in a timely manner and we understand just how essential that is in the online era. Soon after you contact us, we will answer your questions. In case you experience any technical obstacle, we will solve it instead of you, or we will give you all the required information in case there’s something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you post a technical support ticket from your web hosting Control Panel or write an email connected to your semi-dedicated server
, you’ll get an answer within sixty minutes max. You can get in touch with us at any time with regard to technical, general or billing issues and given the fact that we’re available night and day, you will always receive support in no time. Depending on the specific question or issue, we’ll supply you with more info, sort out the obstacle if it’s been caused by something that’s within our reach or instruct you on how to proceed in case you have to modify a given setting for a web-based app that we do not have access to. You can forget about waiting around for an entire day for every response. As a matter of fact, in the majority of cases we reply to emails and tickets within no more than 20-25 minutes.