Find out precisely what phone support includes in the web hosting world.
Although this isn't the mainfactor to distinguish a trustworthy shared website hosting provider from a bad one or a reseller from a real supplier, having the option to call and talk to a live person is an indicator that you are not dealing with a one-person company and that you will be able to get in touch with someone any time you're looking for help. The telephone support for web hosting services may range from general to professional, which means that the issues that can be resolved with a call differ based on the provider. Usually, these issues are more basic and feature billing or first level tech issues as more difficult issues generally need a support ticket where both you and the administrators can follow what's going on with a specific situation. Nonetheless, the option to phone call your provider can save you lots of time and efforts for the multitude of small issues which may eventually appear at the time you manage your hosting account.
Phone Support in Shared Website Hosting
We believe that the option to talk with a live agent is rather important, for that reason we have 3 support lines around the globe (UK, USA and Australia) and you are able to reach us over the phone for 14 hours every day. In case you consider getting one of our shared website hosting
, for example, you are able to give us a call and learn more about our services before you order so as to ensure that we cover all the system requirements for your websites. Following the purchase, you'll be able to contact us about any kind of sales and / or billing troubles you may have, or receive any general or basic tech information you need. We have tried to find the optimal balance between phone and ticket support, so for solely technical matters you can use the ticketing system, which will make it easier to track the communication as well as any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Servers
Every time you need more info regarding the semi-dedicated servers
that we supply, you can call any of the three support lines that we have around the globe - in the United States of America, Great Britain and Australia. Thus, you have the option to check in advance if our services will be suitable for your websites. If you are already our client and you own a semi-dedicated account, you are able to get in touch with us over the phone for fourteen hours every day about any type of billing or basic issues. For strictly technical issues you'll need to employ our ticketing system to contact our tech support because sometroubles simply need more time to be taken care of, but we will help you on the phone with lots of minor technical problems as well, saving you the time and efforts.