A 99.9% Server Uptime
Our shared website hosting platform is based on a solid, top–drawer hardware architecture and a significantly tweaked Linux variation. That is why, irrespective of what your website is, or how many site visitors you have, or even in case there’s a distributed denial–of–service attack, our physical servers will remain up and your sites will stay accessible online.
All our shared website hosting packages include a 99.9% server uptime guarantee. And no matter which datacenter you opt for, our uptime guarantee stays the same.
A 99.9% Network Uptime
Aside from our cloud hosting system, we have also built our own internal network in each one of our datacenters. Everything is based on first–rate hardware furnished by Juniper. Besides, on each single router, we have placed a firewall with an elaborate set of rules to successfully sieve all dubious requests.
Thus, in all our data centers – in our US data center, in our UK data center, in our FI data center, in our Eastern Europe data center and in our AU data center, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee applies to all hosting plans in each and every datacenter.
A 30–Day Money–Back Guarantee
Although we have done pretty much everything to curtail all potential risks with our cloud hosting packages and although our company provides outstanding technical support, there are situations when the customer simply isn’t content with what we offer. Or he wants to switch to a more robust hosting service, like a VPS server or even a dedicated server.
That’s why our company offers a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you are not content, you will receive a refund.
24/7 Technical Support
If you happen to operate a web hosting company, your technical support engineers are of key importance. That’s the reason why we’ve cautiously gathered a very experienced group of support engineers, each with several years of expertise behind his back. Thanks to them, our company offers 24x7 support with all our hosting services.
And not only that, our company offers a 1–hour response time guarantee. All technical support inquiries are replied to within an hour and our average response time is below twenty minutes!