Client Support Channels
A One–Hour Ticket Response Guarantee
All your help requests will be dealt with in no more than sixty minutes after the support ticket or e–mail is submitted. If your issue needs further assistance from a server administrator, we will direct the support ticket or the e–mail to the person in charge, in a timely manner and we will leave a comment to inform you that more time will be needed for reaching the optimal solution. And if you take advantage of our Managed Services package, all of the tasks included there will be carried out whenever you wish.
A First–Class Help Desk Support Service
Should you require assistance working with our Control Panel or with any of the apps that we have installed on the dedicated server on your behalf, you can reach our tech support staff at any time via the ticketing system. Additionally, should you need assistance managing your dedicated web hosting server, you can make use of the Managed Services package, that includes weekly Operating System updates, problem troubleshooting and installation procedures, server monitoring and restarting procedures, data backup space, etc.
An Intuitive Help Area
Each dedicated server is fitted out with our free–of–cost Control Panel, which sports an in–depth knowledgebase plus a set of how–to video tutorials. Whenever you require assistance while working with the Control Panel, just click the Videos or Help buttons located in the upper right corner.